Return Policy
At Mademoisell Beauty Butik, we want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy below:
1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for a return or replacement, depending on product availability.
1.2. Incorrect Items: If you receive an incorrect item in your order, please notify us within 4 days of receiving your order. We will provide instructions on how to return the incorrect item and arrange for the correct item to be sent to you.
1.3. Change of Mind: We understand that preferences can change. If you have simply changed your mind about a product and wish to return it, please contact us within 4 days of receiving your order. Please note that in such cases, return shipping costs will be the responsibility of the customer.
2.1. Contact Customer Support: To initiate a return, please contact our customer support team via email or phone within the specified timeframe. Provide your order details, including the reason for the return, and any supporting information or images, if applicable.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA). This number must be included in the return package for efficient processing.
2.3. Packaging and Shipping: Please ensure that the product is securely packaged to prevent damage during transit. We recommend using the original packaging if available. The return shipping cost will be your responsibility unless the return is due to a damaged, defective, or incorrect item.
2.4. Return Address: The return address will be provided to you along with the return authorization number. Please include the RMA number on the return package and ship it to the designated address.
3.1. Product Condition: Returned products must be in their original condition, unopened, unused, and with all original tags, labels, and packaging intact.
3.2. Timeframe: All returns must be initiated and shipped within 4 days of receiving your order. Returns received after this period may not be eligible for a refund or exchange, except in cases of damaged, defective, or incorrect items.
4.1. Refunds: Once we receive and inspect the returned product, we will process your refund within 7 days. The refund will be issued using the original payment method used during the purchase.
4.2. Exchanges: If you prefer an exchange for the returned item, please indicate your preference when contacting our customer support team. We will do our best to accommodate your request, subject to product availability. Additional shipping charges may apply for exchanges.
If you have any questions or need further assistance regarding our return policy or the return process, please don’t hesitate to contact our customer support team. You can reach us via:
Mademoisell Beauty Butik Email: info@mademoisellbeautybutik.co.uk
We are here to assist you and ensure a smooth return experience.
Please note that our return policy is subject to change, and we recommend reviewing this information periodically or contacting our customer support for the most up-to-date details.